@import url('https://fonts.googleapis.com/css2?family=Bricolage+Grotesque:opsz,wght@12..96,500;12..96,700;12..96,800&family=Instrument+Sans:wght@400;500;600&family=JetBrains+Mono:wght@400;500&display=swap');
:root{
  --bg:#0b0c0e;--bg2:#101215;--card:#14171a;--card2:#191c20;--line:#23272d;--line2:#2e333a;
  --text:#e9ebee;--mute:#8b929c;--faint:#5b626c;
  --accent:#7fe3c3;--accent-ink:#06231b;--accent-soft:rgba(127,227,195,.10);
  --c-system:#8ca6d8;--c-lead:#d3ac78;--c-personal:#c595ae;
  --bad:#e57f73;--good:#7fe3c3;--shadow:0 10px 40px rgba(0,0,0,.35);
  --r:14px;color-scheme:dark;
}
:root[data-theme=light]{
  --bg:#f3f2ee;--bg2:#ebe9e3;--card:#fff;--card2:#f8f7f4;--line:#e3e0d9;--line2:#d3cfc6;
  --text:#16181b;--mute:#666c75;--faint:#9aa0a8;
  --accent:#0d8a6b;--accent-ink:#fff;--accent-soft:rgba(13,138,107,.08);
  --c-system:#4a68a6;--c-lead:#a67a35;--c-personal:#97607f;
  --bad:#c4483b;--good:#0d8a6b;--shadow:0 10px 30px rgba(30,25,10,.08);color-scheme:light;
}
*{box-sizing:border-box;margin:0}
html{scroll-behavior:smooth}
body{font-family:'Instrument Sans',system-ui,sans-serif;background:var(--bg);color:var(--text);min-height:100vh;
  -webkit-font-smoothing:antialiased;font-size:15px;line-height:1.5}
body::before{content:"";position:fixed;inset:0;z-index:-1;pointer-events:none;
  background:radial-gradient(900px 500px at 85% -10%,var(--accent-soft),transparent 60%),
  linear-gradient(var(--line) 1px,transparent 1px),linear-gradient(90deg,var(--line) 1px,transparent 1px);
  background-size:auto,56px 56px,56px 56px;opacity:.55;
  -webkit-mask-image:linear-gradient(#000,transparent 70%);mask-image:linear-gradient(#000,transparent 70%)}
h1,h2,h3,.disp{font-family:'Bricolage Grotesque',sans-serif;letter-spacing:-.02em}
.mono,.num{font-family:'JetBrains Mono',monospace}
button,input,select,textarea{font:inherit;color:inherit}
a{color:inherit;text-decoration:none}

/* top bar */
.top{position:sticky;top:0;z-index:30;display:flex;align-items:center;justify-content:space-between;
  padding:14px clamp(16px,4vw,40px);backdrop-filter:blur(14px);background:color-mix(in srgb,var(--bg) 78%,transparent);border-bottom:1px solid var(--line)}
.brand{display:flex;align-items:center;gap:12px;font-family:'Bricolage Grotesque';font-weight:800;font-size:18px;letter-spacing:-.02em}
.brand small{display:block;font:500 10.5px 'JetBrains Mono';letter-spacing:.14em;color:var(--mute);text-transform:uppercase;margin-top:1px}
.mark{width:34px;height:34px;border-radius:10px;background:var(--text);position:relative;flex:none}
.mark::before,.mark::after{content:"";position:absolute;border-radius:3px;background:var(--bg)}
.mark::before{left:8px;top:8px;width:18px;height:4px}.mark::after{left:8px;top:15px;width:10px;height:4px;box-shadow:0 7px 0 var(--accent)}
.right{display:flex;gap:8px;align-items:center}
.btn{display:inline-flex;align-items:center;gap:8px;padding:9px 15px;border-radius:10px;border:1px solid var(--line2);background:var(--card);
  cursor:pointer;font-weight:500;font-size:13.5px;transition:.18s}
.btn:hover{border-color:var(--mute);transform:translateY(-1px)}
.btn.primary{background:var(--accent);color:var(--accent-ink);border-color:transparent;font-weight:600}
.btn.primary:hover{filter:brightness(1.08)}
.btn.ghost{background:transparent}
.btn.sm{padding:6px 11px;font-size:12.5px}
.btn:disabled{opacity:.45;pointer-events:none}
.icon-btn{width:38px;height:38px;justify-content:center;padding:0}

/* layout */
.wrap{max-width:1280px;margin:0 auto;padding:28px clamp(16px,4vw,40px) 80px}
.narrow{max-width:820px}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:22px;transition:border-color .2s}
.card:hover{border-color:var(--line2)}
.label{font:500 11px 'JetBrains Mono';letter-spacing:.12em;text-transform:uppercase;color:var(--mute)}
.muted{color:var(--mute)}
.fade{animation:up .6s cubic-bezier(.2,.7,.2,1) both}
@keyframes up{from{opacity:0;transform:translateY(14px)}to{opacity:1;transform:none}}
.chip{display:inline-flex;align-items:center;gap:7px;padding:5px 11px;border:1px solid var(--line2);border-radius:99px;font-size:12.5px;background:var(--card2);white-space:nowrap}
.dot{width:8px;height:8px;border-radius:50%;background:var(--mute);flex:none}
.cat-system{--c:var(--c-system)}.cat-lead{--c:var(--c-lead)}.cat-personal{--c:var(--c-personal)}
.dot.c{background:var(--c)}

/* ---------- agent form ---------- */
.hero{padding:34px 0 26px}
.hero h1{font-size:clamp(34px,6vw,56px);font-weight:800;line-height:1.02}
.hero h1 em{font-style:normal;color:var(--accent)}
.hero p{color:var(--mute);margin-top:12px;max-width:520px}
.step{position:relative;margin-bottom:16px;opacity:.38;pointer-events:none;transition:.35s;filter:saturate(.6)}
.step.open{opacity:1;pointer-events:auto;filter:none}
.step h3{display:flex;align-items:center;gap:12px;font-size:19px;margin-bottom:16px}
.step h3 i{font:500 12px 'JetBrains Mono';font-style:normal;width:28px;height:28px;border-radius:8px;border:1px solid var(--line2);display:grid;place-items:center;color:var(--mute)}
.step.done h3 i{background:var(--accent);color:var(--accent-ink);border-color:transparent}
.search{width:100%;padding:12px 14px;border-radius:10px;border:1px solid var(--line2);background:var(--bg2);outline:none;margin-bottom:12px}
.search:focus,.field:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}
.tabs{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:14px}
.tab{padding:7px 14px;border-radius:99px;border:1px solid var(--line2);background:transparent;cursor:pointer;font-size:13px;color:var(--mute);transition:.15s}
.tab:hover{color:var(--text)}.tab.on{background:var(--text);color:var(--bg);border-color:var(--text);font-weight:600}
.agents{display:grid;grid-template-columns:repeat(auto-fill,minmax(210px,1fr));gap:8px;max-height:300px;overflow:auto;padding:2px}
.agent{display:flex;align-items:center;gap:10px;padding:10px 12px;border:1px solid var(--line);border-radius:11px;background:var(--card2);cursor:pointer;text-align:left;transition:.15s}
.agent:hover{border-color:var(--mute);transform:translateY(-1px)}
.agent.on{border-color:var(--accent);background:var(--accent-soft)}
.av{width:30px;height:30px;border-radius:8px;background:var(--line);display:grid;place-items:center;font:500 11px 'JetBrains Mono';flex:none}
.agent.on .av{background:var(--accent);color:var(--accent-ink)}
.agent small{display:block;color:var(--faint);font-size:11px}
.cats{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}
@media(max-width:700px){.cats{grid-template-columns:1fr}}
.cat{padding:18px;border-radius:12px;border:1px solid var(--line);background:var(--card2);cursor:pointer;text-align:left;position:relative;overflow:hidden;transition:.2s}
.cat::before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--c);opacity:.5;transition:.2s}
.cat:hover{transform:translateY(-2px);border-color:var(--c)}
.cat.on{border-color:var(--c);background:color-mix(in srgb,var(--c) 9%,var(--card2))}.cat.on::before{opacity:1;width:5px}
.cat b{display:block;font:700 16px 'Bricolage Grotesque';margin-bottom:4px}
.cat span{font-size:12.5px;color:var(--mute)}
.pills{display:flex;flex-wrap:wrap;gap:8px}
.pill{padding:8px 14px;border-radius:99px;border:1px solid var(--line2);background:transparent;cursor:pointer;font-size:13.5px;transition:.15s}
.pill:hover{border-color:var(--mute)}
.pill.on{background:var(--c,var(--accent));color:#0b0c0e;border-color:transparent;font-weight:600}
.row{display:grid;grid-template-columns:1fr 1fr;gap:14px}@media(max-width:700px){.row{grid-template-columns:1fr}}
.field{width:100%;padding:12px 14px;border-radius:10px;border:1px solid var(--line2);background:var(--bg2);outline:none}
textarea.field{min-height:130px;resize:vertical}
.fl{display:block;margin:18px 0 8px}
.impact{display:grid;grid-template-columns:repeat(3,1fr);gap:8px}@media(max-width:700px){.impact{grid-template-columns:1fr}}
.imp{padding:12px;border-radius:10px;border:1px solid var(--line);background:var(--card2);cursor:pointer;text-align:left;font-size:13px;transition:.15s}
.imp b{display:block;font-size:13.5px}.imp span{color:var(--mute);font-size:12px}
.imp.on{border-color:var(--accent);background:var(--accent-soft)}
.drop{border:1.5px dashed var(--line2);border-radius:12px;padding:26px;text-align:center;cursor:pointer;color:var(--mute);transition:.2s}
.drop:hover,.drop.over{border-color:var(--accent);background:var(--accent-soft);color:var(--text)}
.thumbs{display:flex;gap:10px;flex-wrap:wrap;margin-top:12px}
.thumb{position:relative;width:92px;height:92px;border-radius:10px;overflow:hidden;border:1px solid var(--line2)}
.thumb img{width:100%;height:100%;object-fit:cover}
.thumb button{position:absolute;top:4px;right:4px;width:22px;height:22px;border-radius:50%;border:0;background:rgba(0,0,0,.7);color:#fff;cursor:pointer}
.submit{width:100%;justify-content:center;padding:16px;font-size:16px;border-radius:12px;margin-top:8px}
.done{text-align:center;padding:60px 20px}
.done .tick{width:74px;height:74px;border-radius:50%;background:var(--accent);color:var(--accent-ink);display:grid;place-items:center;margin:0 auto 22px;font-size:34px;animation:pop .5s cubic-bezier(.2,1.6,.4,1)}
@keyframes pop{from{transform:scale(0)}to{transform:scale(1)}}
.toast{position:fixed;bottom:24px;left:50%;transform:translateX(-50%);background:var(--text);color:var(--bg);padding:12px 18px;border-radius:12px;font-weight:500;z-index:99;box-shadow:var(--shadow);animation:up .3s}

/* ---------- dashboard ---------- */
.login{max-width:400px;margin:12vh auto;text-align:center}
.login .card{text-align:left;margin-top:24px;display:grid;gap:12px}
.bar{display:flex;flex-wrap:wrap;gap:10px;align-items:center;margin-bottom:18px}
.seg{display:inline-flex;border:1px solid var(--line2);border-radius:10px;padding:3px;background:var(--card)}
.seg button{border:0;background:transparent;padding:6px 14px;border-radius:7px;cursor:pointer;font-size:13px;color:var(--mute)}
.seg button.on{background:var(--text);color:var(--bg);font-weight:600}
.range{font:700 clamp(22px,3vw,30px) 'Bricolage Grotesque';letter-spacing:-.02em}
.sel{padding:8px 12px;border-radius:10px;border:1px solid var(--line2);background:var(--card);outline:none;font-size:13px}
.kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:12px}
@media(max-width:900px){.kpis{grid-template-columns:repeat(2,1fr)}}
.kpi .v{font:700 40px 'Bricolage Grotesque';letter-spacing:-.03em;margin:8px 0 4px;line-height:1}
.kpi .s{font-size:12.5px;color:var(--mute)}
.grid2{display:grid;grid-template-columns:1.4fr 1fr;gap:12px;margin-bottom:12px}
.grid2.eq{grid-template-columns:1fr 1fr}
@media(max-width:980px){.grid2,.grid2.eq{grid-template-columns:1fr}}
.card h2{font-size:18px;margin:4px 0 16px}
.up{color:var(--bad)}.dn{color:var(--good)}.flat{color:var(--mute)}
.dl{font:500 12px 'JetBrains Mono'}
.lb{display:grid;grid-template-columns:1fr 54px 54px 70px;gap:10px;align-items:center;padding:9px 0;border-top:1px solid var(--line);font-size:13.5px}
.lb.h{border:0;padding-bottom:4px}
.lb .n{display:flex;flex-direction:column;gap:5px;min-width:0}
.lb .n b{font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.meter{height:4px;border-radius:4px;background:var(--line);overflow:hidden}.meter i{display:block;height:100%;background:var(--c);border-radius:4px;transition:width .7s}
.lb .num{text-align:right}
.tm{padding:10px 0;border-top:1px solid var(--line)}
.tm .top2{display:flex;justify-content:space-between;font-size:13.5px;margin-bottom:7px}
.stack{display:flex;height:8px;border-radius:5px;overflow:hidden;background:var(--line);gap:2px}
.stack i{display:block;background:var(--c);transition:width .7s}
.heat{display:grid;gap:4px}.heat.h24{grid-template-columns:repeat(24,1fr)}.heat.h7{grid-template-columns:repeat(7,1fr)}
.heat div{aspect-ratio:1;min-height:14px;border-radius:4px;background:var(--accent);position:relative}
.heat div:hover::after{content:attr(data-t);position:absolute;bottom:120%;left:50%;transform:translateX(-50%);background:var(--text);color:var(--bg);padding:3px 7px;border-radius:6px;font:11px 'JetBrains Mono';white-space:nowrap;z-index:5}
.axis{display:flex;justify-content:space-between;font:10.5px 'JetBrains Mono';color:var(--faint);margin-top:6px}
.legend{display:flex;gap:14px;flex-wrap:wrap;font-size:12.5px;color:var(--mute);margin-bottom:10px}
.legend span{display:inline-flex;align-items:center;gap:6px}
.tablewrap{overflow:auto;border:1px solid var(--line);border-radius:12px}
table{width:100%;border-collapse:collapse;font-size:13.5px}
th{text-align:left;font:500 11px 'JetBrains Mono';letter-spacing:.1em;text-transform:uppercase;color:var(--mute);padding:11px 14px;background:var(--card2);white-space:nowrap}
td{padding:12px 14px;border-top:1px solid var(--line);vertical-align:top}
tbody tr{cursor:pointer;transition:.12s}tbody tr:hover{background:var(--card2)}
.tag{display:inline-flex;gap:6px;align-items:center;padding:3px 9px;border-radius:6px;font-size:12px;background:color-mix(in srgb,var(--c) 14%,transparent);color:var(--c);white-space:nowrap}
.st{font:500 11px 'JetBrains Mono';padding:3px 8px;border-radius:6px;border:1px solid var(--line2);text-transform:uppercase;letter-spacing:.06em}
.st.open{color:var(--bad);border-color:color-mix(in srgb,var(--bad) 40%,transparent)}
.st.resolved{color:var(--good);border-color:color-mix(in srgb,var(--good) 40%,transparent)}
.st.investigating{color:var(--c-lead);border-color:color-mix(in srgb,var(--c-lead) 40%,transparent)}
.drawer-bg{position:fixed;inset:0;background:rgba(0,0,0,.55);backdrop-filter:blur(3px);z-index:40;animation:fade .2s}
@keyframes fade{from{opacity:0}}
.drawer{position:fixed;top:0;right:0;bottom:0;width:min(520px,100%);background:var(--bg2);border-left:1px solid var(--line2);z-index:41;padding:26px;overflow:auto;animation:slide .3s cubic-bezier(.2,.8,.2,1)}
@keyframes slide{from{transform:translateX(40px);opacity:0}}
.kv{display:grid;grid-template-columns:110px 1fr;gap:8px 14px;margin:18px 0;font-size:14px}
.kv dt{color:var(--mute)}.kv dd{margin:0}
.shots{display:grid;grid-template-columns:repeat(2,1fr);gap:10px;margin:12px 0}
.shots img{width:100%;border-radius:10px;border:1px solid var(--line2);cursor:zoom-in}
.empty{padding:40px;text-align:center;color:var(--mute)}
.lightbox{position:fixed;inset:0;background:rgba(0,0,0,.92);z-index:60;display:grid;place-items:center;cursor:zoom-out}
.lightbox img{max-width:94vw;max-height:94vh;border-radius:8px}
::-webkit-scrollbar{width:8px;height:8px}::-webkit-scrollbar-thumb{background:var(--line2);border-radius:8px}